Return & Refund

Can I change my order?

Yes. Change of Item can only be done PRIOR dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours. For order changes, please contact our customer service team through our Chat Function or Email us.

* No applicable fees apply

 

Can I cancel my order?

Yes. Cancellation can only be done PRIOR dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours. For cancellation of orders, please contact our customer service team through our Chat Function or Email us.

* No cancellation fees apply

 

What if I do not like my order?

Prior to returning and exchanging your product, please consult us via our chat function or send an Email to us with your order number. Any items returned to us without a consultation beforehand will not be entertained.

• All returns must be sent back to us within 5 working days.
• Be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;
• We only allow size exchanges. Changing of design due to a change of mind is strictly not allowed.
• All postal charges for return and exchanges of products will be fully borne by the buyer.

All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. The parcel received will not be sent back to the buyer, unless additional re-delivery fees had been paid for. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners for your own record.

 

When will I see my refund?

We try to process all refunds within 24 hours upon notice. The refund normally appears 2-5 business days upon issue. For refunds, please contact our customer service team through our Chat Function or Email us.

 

What if my card has been deactivated, will you process the refund to my new account?

We process approved refunds back to the original form of payment used during purchase. In cases where your account is no longer active, we recommend that you contact your bank so they can provide you with the information on how to get the refund.