Delivery
We currently only ship to addresses in Malaysia and Singapore.
How much is the shipping cost?
To check, just simply enter your postcode on the product, cart or delivery page. It provides information if we deliver in that area and the shipping cost.
How can I track the progress of my order?
You will be receiving an order confirmation email after your order is placed. Please allow up to 24 hours for the orders to processed and dispatched. Once your order is dispatched, you will receive an email with a tracking number. To make sure you don’t miss your order, you will receive an email when the order is on its way and another email notification once the item is delivered at your doorstep.
How long does it take for my order to arrive?
Dispatch within 24 hours
Expected delivery time: 1-11 business days (Monday-Friday) upon dispatch.
If I order several items, will they be delivered at the same time?
It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. Although, we do not guarantee that it will all arrive at the same time due to special circumstances (courier, product availability, lost in transit etc.) we are proud to say that 98% of our grouped orders arrive at the same time.
How can I change my delivery address?
If you need to change your delivery information, please contact our team through our Chat Function or Email us. Please note that we process and dispatch the orders within 24 hours. No fees apply when the address is changed before dispatch and covers the same pricing post code area. If in case the order is already dispatched from our warehouse, we charge <FEE> for redirection fee.
What happens if my order is damaged, lost or stolen during delivery?
We do not provide refunds for missing parcels due to courier's negligence. However, we will try our best in assisting you to trace your parcel.
Can I provide additional delivery instructions?
Yes, you can place additional delivery notes before check out. You may contact our customer service team through our Chat Function or Email us.
Additional delivery instructions only cover the address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.
I have not heard from your courier company yet. What do I do?
Upon purchase, you will receive a tracking number within 24 hours. The tracking number normally updates status within 48 hours and gives an estimated time of arrival of your order. If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer service team through our Chat Function or Email us.
I live in an apartment; can the courier deliver upstairs?
To ensure the safety and security of our customers and delivery partners/drivers, all orders will be delivered at the front door or ground floor/building lobby only.
Can I choose a specific date for delivery?
Unfortunately, No. Delivery of orders are controlled by our partner couriers and they provide a delivery time frame depending on your location.
Can I choose a courier?
Unfortunately, we don’t offer this option. However, our dispatch team selects the most efficient and affordable mode of delivery available from our partner couriers.