Product & Stocks

I received the wrong / defective product, what should I do?

All exchanges have to be mailed back to us within 5 working days from the day the parcel was delivered.

We truly apologize for sending you the incorrect item! Please take a snapshot or provide us the details/name of the wrong item received and live chat or Email us directly. We will reimburse the additional postage/shipping fees incurred. There are strictly no cash refunds unless the exact same piece/size is out of stock.

Exchanges can only be done if the item(s) is in its original condition (unused). We will take approximately 5 working days to process your exchange.

 

Do you have a showroom?

No. We do not have a showroom at the moment but do not worry as we provide a detailed information and photos of the products in our website to ensure that it is an exact representation of our items.

 

How do I check the product availability?

Only products with available stock will appear with the "Add to Cart" button.

For pre-order products, simply refer to product page for an estimated date of dispatch from our warehouse.

 For further assistance, please contact our customer service team through our Chat Function or Email us.

 

Why are some sizes / colours are not showing as an option?

We take out the size / colours option of an item if it is out of stock. You may also check the product description to confirm the available sizes for the product that you are interested in.